You will get a refund however, you will have to visit our Head Office to collect the amount after furnishing the required Order related details.
No. The Coupon code sent across to your registered mobile no / email address is applicable only to your Account.
The Payment Methods available are: 1. Cash On Delivery 2. KNET 3. VISA Credit/Debit Card 4. Wallet (If applicable) The availability of the first three Payment Methods is subject to the chosen Delivery Address and the Order Value.
All the Items which are to be returned should be brought to the Mezzan Retail store along with the relevant documents. Please note that any Physically damaged items will not be accepted back and will be considered as sold.
You will be able to track your Order status by clicking on the Tracking button that appears beside your respective Order on the "My Orders" page. The driver will also contact you when he is about to reach.
When you login the next time, kindly subscribe to our Newsletters from the "Settings" Page by turning on the "Subscribe for Newsletter" option.
Multiple Vouchers cannot be clubbed for a particular order at any point of time. You may apply only one Voucher per Order.
No. We will not accept Partial returns at any stage for a particular Order.
Yes, you can Cancel the order within the first 5 minutes from the time the Order was placed. After this, you will have to accept the Order upon delivery and then visit your Orders history on the Atsawag profile inorder to request for Return and Refund.
You can redeem the collected Reward Points by clicking on the button available on the Reward Points page. This way, the points get converted to equivalent amount which appears in the Wallet. While paying for a future Order, you will see an additional option of Paying through Wallet that will allow you to Partially / fully pay through Wallet.